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We've got answers. And if you lot don't find them here, we'll find them for yous.

GENERAL

• Why do you shout "Welcome To Moe's!" when a customer enters?
• Nosotros're not trying to scare you or anything. Our signature "Welcome to Moe's" greeting represents our passionate promise to ever welcome everyone with open artillery and a smiling. Information technology's safe to say, this rally cry is infectious, especially among the niggling ones.

• Why did my location close?
• We're truly sorry for the inconvenience. Most of our locations are independently owned and operated by individual franchisees, so the reasons vary by location. We promise that a new location opens in your area shortly and that it is even betterererer.

• Where tin can I go the latest news from Moe's?
• Social media, emails and the Moe's app – we like to keep you informed in as many means as possible.

• When volition there be a Moe'south in my area?
• Hopefully soon. We continue to abound and are always looking for great locations with a rabid fan base of operations. And so please share your excitement for Moe's with friends and family around your area. In addition to traditional locations, our brand is gaining momentum in other areas, which is why we are currently working to open restaurants in locations such equally airports and universities. Please keep in touch with u.s.a. on Facebook or conversation with us on Twitter – that'll be the first place we would denote a location opening up in your town!

• Where can I find a Moe'due south near me?
• Visit Discover A Moe'south and enter your City or Null and then striking Get

ONLINE ORDERING

• Can I lodge online?
• Yes – y'all can social club through the website or through your Moe'southward app.

• Tin can I order for a group?
• Sure – when you are ordering online, just cull "grouping order" and an electronic mail will be sent to you with a shareable link that yous can pass along to your friends, your coworkers, your family, that person yous merely met, even your boss.

• Does Moe's deliver?
• Yeah we do - Moe's delivers through partners - Doordash, Grubhub, Tapingo, and Ubereats, depending on your location. Your Moe's may also deliver from a local service. and then you'll demand to check with them first.

• How long does it have if I order delivery?
• Each commitment partner is responsible for delivering your gild within a reasonable amount of fourth dimension based on their guidelines. But know that we'll evangelize your lodge to you lot as quick as we perhaps tin can, while also trying not to speed. Getting pulled over would definitely tiresome us down.

• What if my delivery order is inaccurate?
• Hopefully that doesn't happen. But our delivery partners take total ownership for ensuring your lodge is correct. We check every order as if y'all walked into our eating house and got something. If your order happens to be inaccurate, please contact the store or delivery partner directly and we'll make it right.

CATERING

• Are fries and salsa complimentary with catering orders?
• Yous know it. Free chips and salsa come with every order. House rules.

• What is the divergence between the fajita bar and the taco bar?
• Basically, the fajita bar is the souped-up version of the taco bar. Non only are the portions bigger, but the fajita bar also includes grilled onions and peppers, rice and our handmade guacamole.

• Does Moe's deliver?
• Yes! Delivery and prepare may exist bachelor upon request.

• What if my guest have dietary restrictions?
• No worries. All of our bars are ready and then each guest tin customize his or her meal, which is why our catering is so pop among vegetarians, poly peptide lovers and those trying to minimize their gluten intake.

• Do I demand to get my own plates, napkins, cups, and cutlery?
• Nope. We bring everything to the table, including peace of mind.

• How do I make an online catering order?
• To club catering online, find a location near you then hit "Club Catering".

• Where can I find catering prices online?
• Delight contact your local Moe'south to talk over catering pricing and details. Since each Moe's is individually endemic and operated, prices may vary from location to location. If you visit moes.com/find-a-moes, you can detect the Moe's closest to yous. Just click the location title to run into if there is a separate phone number for catering orders. If you lot would like to detect out more well-nigh our catering, delight go to moes.com/catering.

EMPLOYMENT

• I would like to join the Moe'southward squad in my neighborhood. Where can I apply?
• If you rock every bit much as nosotros roll, please use online for your local Moe's. Then cantankerous your fingers, grab your lucky rabbit's human foot or do any you do for good luck.

GIFT CARDS

• How can I find my gift card balance?
• Check your gift card balance

• Where can I buy a Moe's gift menu?
• You can easily purchase both concrete cards sent by postal service or eGift Cards sent via e-mail here. Gift cards are likewise available for purchase at most Moe's eatery locations.

• Where tin can I get Moe's coupons?
• If y'all sign upwards for Moe Rewards through the Moe's App, you'll get special offers and coupons. In fact, yous'll receive a coupon for a free cup of Moe'south Famous Queso right out of the gate and you'll likewise become a complimentary burrito coupon each year on the best day of the year (your birthday). Pretty awesome, correct?
  *You must sign up for Moe'due south Rewards Plan a month in advance to receive the altogether burrito offer in the same year.

Bill of fare INQUIRES

• I am a vegetarian/vegan. What are my bill of fare options at Moe'due south?
• Exercise you similar your tofu medium-rare or well done? Just kidding, only our commitment to vegetarians and vegans is no joke. We utilize simply soybean oil and vegetable stock. Our organic tofu, beans, tortillas, and rice are all vegan. Also, there is no gelatin in the guacamole.

• Where tin can I find nutritional information?
• We list it online hither: Diet Estimator

• Why are your corn chips and taco shells listed equally containing gluten?
• There is no gluten in our corn chips or corn tortillas. However, nosotros exercise fry our fries and taco shells in-house. We also use the same fryer for our salad bowl, which is a fried flour tortilla (contains wheat gluten). Since they are being fried in the same oil, we have to list those items as containing gluten, due to cantankerous-contamination in the fryer. Got it?

• What items on your carte du jour comprise GMOs?
• Unfortunately, at this time we cannot guarantee that our ingredients are GMO-costless. While we would like to offer only offering GMO-free ingredients, the quantities that we require aren't even so available from non-GMO sources. Hopefully that'll modify 1 day soon.

• Is your cheese pasteurized?
• Our Famous Queso, shredded cheese and sour foam are all made with pasteurized milk. Mooooo pasteurized.

• Does your nutrient contain MSG?
• No, no, no. Not to mention, no.

• Where can I observe allergen data?
• We list it online here: moes.com/nutrition yous are able to filter our ingredients based on allergen sensitivity.

• Where tin can I buy Moe'south Marinated Meats?
• They are available at Walmart.

FRANCHISING

• How can I start a franchise?
• You lot can learn more than about starting a franchise past visiting our franchise site - moesfranchise.com

MOE REWARDS

• What is the Moe Rewards programme?
• Moe Rewards is the coolest rewards plan around. You lot earn 1 reward signal for every $ane yous spend. After y'all get 100 points, we'll give you lot $10 back for your adjacent purchase. Plus you get admission to rewards and the latest production news. You can sign upwards online or by downloading the app.

• Practise I need a Moe Rewards account to participate in the Moe Rewards programme?
• Yeah, yous demand to sign up online or by downloading the app and registering for the Moe Rewards program.

• Do I have to join Moe Rewards to order through the app?
• No, you don't. You can still order through our app without registering for Moe Rewards. But why wouldn't yous?

• Volition you share the information in my Moe Rewards account?
• No, we won't share your information.

• What type of telephone do I demand to use the app?
• The Moe's app is bachelor on iOS and Android. You can find the app in the Apple tree Store and Google Play Store.

• How do I refer a friend? And what do I go if they bring together?
• Share your invite code by selecting "Invite Friends" in the slide bill of fare. They'll go five points when they sign up, and you'll get 10 points when they scan their first visit.

• Who exercise I contact with whatever questions or bug?
• In the app visit the 'Need Help?' section under the slide menu. This will bring up a blank email to ship to us. Or you tin can transport your comments our manner and we'll get back to you as soon as possible.

• Can I redeem my points for cash?
• No, points and rewards cannot exist redeemed for cash.

• How practise I enroll in the Moe Rewards program?
• Enroll online or download the app from the Apple Store or Google Play Store and register for Moe Rewards.

• Can anyone enroll in the Moe Rewards programme?
• Aye, if you're over the age of thirteen you tin exist a fellow member of the Moe Rewards programme.

• Is there a fee for enrolling in the Moe Rewards programme?
• Nope, this plan is free.

• What do I exercise if I forget my username and/or countersign?
• On the login screen click the 'Forgot Password' link and nosotros'll assist you out.

• How do I earn rewards?
• When you buy something y'all'll become rewarded. Select the Earn button and either scan the QR code at the register or browse the barcode inside 3 days of purchase at the bottom of your receipt. You'll receive 1 betoken for every $1 y'all spend. Once yous hit 100 points, yous'll receive a $x reward.

• Tin eligible purchases that I made before registering for Moe Rewards exist applied to my account retroactively?
• Unfortunately, they cannot.

• How practise I earn a costless meal?
• You'll get 1 point for every $1 you spend. Once you hit 100 points you'll receive a $10 advantage.

• What practise I do if I am unable to browse my barcode?
• Ship us an electronic mail via the 'Need Help?' section in the app. We'll get you taken care of on the back end. Or merely transport your comments our way and we'll go dorsum to yous as soon as possible.

• Can I share my rewards with my family?
• If your family shares 1 telephone, then yes you can share rewards, but you lot cannot transfer points or rewards between accounts.

• Can accounts be combined?
• No, accounts cannot be combined.

• Can I scan someone else's barcode to earn points?
• Yous tin can but earn points for purchases you have made. Make sure to tell your friends how cracking the app is then they can showtime earning points. Ship them your invite lawmaking and you'll score ten points the first time they scan to earn. They'll score five bonus points.

• Can I earn points on the buy of souvenir cards?
• No, you cannot earn points when you buy a gift card, merely you tin can earn points when yous utilize a gift card as a form of payment.

• Tin I earn points on the purchase of a catering?
• Sadly, at this fourth dimension you cannot earn points on the purchase of a catering. We're working on that programme, so keep an center out.

• How practice I redeem offers?
• If you're redeeming in store, just tap into the rewards section of the app, find the reward you want to redeem and tap "redeem in store." A QR code will display for you to scan to redeem the advantage. If you lot're ordering through the app, simply employ the advantage you want to redeem in your basket during checkout. If you're redeeming through the website, make sure yous're logged into your business relationship and apply the reward to your basket. (Note: y'all won't see the disbelieve applied until you click 'Continue to Check out.'

• Practise I have to utilise all my rewards at once?
• Nope, you can utilize banked rewards (not offers) even so you see fit. But retrieve, banked rewards cannot be combined with other offers.

• Do my rewards ever expire?
• Yes, yous have 12 months to use your banked rewards before they go abroad.

• What if my purchase doesn't employ all my reward?
• That's okay. Banked rewards will stick around for 12 months, so if you want to use $two today and $2 tomorrow that is A-OK.

• Can I receive cash back with Moe Rewards?
• Nope.

• Can I employ a Moe Rewards coupon together with another coupon?
• No, coupons cannot be combined with whatever other offer.

• Do I earn points for my online/order ahead purchases?
• If you lot gild through the Moe'due south app and are a registered Moe Rewards fellow member, yous volition earn points for your order ahead buy. You can besides earn points when ordering on a desktop. But make sure you remember to login.

• Can I use banked rewards with my online/order alee buy?
• Yes, if you have enough rewards banked you can apply these to your order alee purchase.

• Tin can I redeem offers with my online/order alee buy?
• Yes, just make sure you hitting "redeem" in the Moe'south app before you enter your purchase information. If ordering through desktop, make certain you log into your Moe Rewards account.

• Is the Moe'southward app secure?
• Yes. We take security and privacy very seriously. We never sell or release your information and we never meet or share your passwords.

• Why do I need to sign upwardly with Facebook?
• You don't have to sign up with Facebook, just if you do you'll score v bonus points.

• What data practice you admission from my Facebook contour? Practice yous postal service to my wall?
• Nosotros will access your general information and the email address associated with your Facebook profile. When you go out feedback in the app you can elect to post this on your Facebook wall.

• Why does Moe'south require my location?
• We utilize your favorite location so we tin send you sweet deals and offers where you live.

• How practise referrals piece of work?
• Share your invite code with friends by selecting 'Rewards' in the slide menu and scrolling down to the "Refer a Friend" button. Y'all're friends will get v points when they sign upwardly, and you'll become ten points when they scan their first visit.

• How exercise referrals work with Moe Rewards, if I don't log into Facebook?
• You lot've still got an invite code that y'all can share with friends. You'll just transport them the lawmaking via text message.

• This app sounds astonishing, but I don't' have a smartphone…can I notwithstanding get rewarded?
• Of course y'all tin, but only at locations with phone number wait-upwards. First visit moes.com/rewards to set upward an business relationship. When y'all get into the restaurant enquire the cashier if they have phone number expect-upwardly with Moe Rewards. If they practise then the location can award y'all points via the point of auction system. You will also exist able to redeem rewards through this same process.

• What if my purchase doesn't use all of my banked rewards?
• That'due south okay. Banked rewards will stick around for 12 months, so if you want to utilise $ii today and $2 tomorrow that is A-OK.

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Source: https://www.moes.com/faqs

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